FREQUENTLY ASKED QUESTIONS
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ORDERS & SHOPPING
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Q: How do I place an order on Lexoraa Luxury?
A: Shopping with us is simple! Browse our collection, select your desired product, choose the size/variant if applicable, and click “Add to Cart”. Once you’re ready, proceed to checkout, fill in your delivery details, choose your payment method, and confirm your order. You’ll receive an order confirmation email within minutes.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. If you wish to modify or cancel your order, please contact us within 2 hours of placing it at lexoraagroup@gmail.com or WhatsApp us. After 2 hours, your order may already be packed and ready for dispatch, making changes difficult.
Q: Is it safe to shop on Lexoraa Luxury?
A: Absolutely! Our website uses SSL encryption to protect all your personal and payment information. We never store your card details, and all transactions are processed through secure, RBI-approved payment gateways.
Q: Do I need to create an account to shop?
A: You can shop as a guest, but we highly recommend creating an account. With an account, you can track your orders, save your addresses, view your order history, and enjoy a faster checkout experience every time.
Q: How do I know my order has been confirmed?
A: Once your order is successfully placed, you will receive an order confirmation email at your registered email address. The email will contain your order number, product details, and estimated delivery date. Please check your spam folder if you don’t see it in your inbox.
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PRODUCTS & QUALITY
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Q: Are all Lexoraa Luxury products authentic?
A: Yes, 100%. At Lexoraa Luxury, we take pride in offering only genuine, high-quality products. Every item in our collection — from our leather bags to our signature perfumes and premium garments — goes through strict quality checks before being listed on our website and before being dispatched to you.
Q: How do I choose the right size for clothing?
A: Each clothing product on our website has a detailed size chart in the product description. We recommend measuring yourself and comparing with our size guide before ordering. If you are between sizes, we suggest going one size up for a comfortable fit. For further assistance, feel free to contact us.
Q: Are your perfumes long-lasting?
A: Yes! Our perfumes are crafted with premium fragrance oils and have excellent longevity. Most of our scents last 8-12 hours on skin. For best results, apply on pulse points — wrists, neck, and behind the ears — and store in a cool, dry place away from direct sunlight.
Q: Do your bags come with a warranty?
A: Yes, all our leather and premium bags come with a 6-month warranty against manufacturing defects. This covers stitching issues, zipper defects, and hardware problems. It does not cover damage caused by misuse, water, or general wear and tear.
Q: What materials are used in your products?
A: We use only premium quality materials. Our bags are crafted from genuine leather and high-grade faux leather. Our clothing uses breathable, skin-friendly fabrics like cotton, linen, and premium blends. Our perfumes contain high-concentration fragrance oils with skin-safe ingredients.
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PAYMENTS
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Q: What payment methods do you accept?
A: We accept all major payment methods including:
- UPI (Google Pay, PhonePe, Paytm, BHIM)
- Credit Cards (Visa, Mastercard, American Express)
- Debit Cards (all major banks)
- Net Banking
- EMI options on select cards
- Cash on Delivery (available in select pin codes)
Q: Is Cash on Delivery available?
A: Yes! COD is available on orders up to ₹5,000 in select pin codes across India. To check if COD is available at your location, enter your pin code at checkout.
Q: Are there any hidden charges?
A: No, never. The price you see on the product page is exactly what you pay. GST is included in the displayed price. Shipping is free on orders above ₹999. For orders below ₹999, a flat shipping fee of ₹79 applies. No hidden charges whatsoever.
Q: Can I pay in EMI?
A: Yes! EMI options are available on credit cards from major banks including HDFC, ICICI, SBI, Axis, and Kotak. EMI options will be shown at checkout based on your card and order value.
Q: What should I do if my payment fails but money is deducted?
A: Don’t worry! In case of a failed transaction where money has been deducted, it will be automatically refunded to your original payment method within 5-7 business days. If you don’t receive the refund, please email us at lexoraagroup@gmail.com with your transaction details.
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SHIPPING & DELIVERY
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Q: Do you deliver all over India?
A: Yes! We deliver pan-India to 27,000+ pin codes. Whether you’re in a metro city or a smaller town, we ensure your Lexoraa order reaches you safely.
Q: How long does delivery take?
A: Standard delivery takes 5-7 business days. Metro cities like Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, and Pune typically receive orders within 3-4 business days. Remote areas may take up to 10 business days.
Q: How do I track my order?
A: Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this tracking number on our courier partner’s website to track your order in real time.
Q: What if my order is delayed?
A: While we strive to deliver on time, occasional delays may occur due to weather conditions, public holidays, or high demand periods. If your order is significantly delayed, please contact us at lexoraagroup@gmail.com and we will investigate and update you promptly.
Q: Do you offer express delivery?
A: Yes! Express delivery (2-3 business days) is available in major cities at an additional charge of ₹149. Select “Express Delivery” at checkout to avail this option.
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RETURNS & REFUNDS
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Q: What is your return policy?
A: We offer a 7-day return policy from the date of delivery. Products must be unused, unwashed, and in their original packaging with all tags intact. To initiate a return, email us at lexoraagroup@gmail.com with your order number and reason for return.
Q: Can I return a perfume?
A: For hygiene reasons, perfumes that have been opened or used cannot be returned. However, if you receive a damaged or defective perfume, we will replace it immediately at no extra cost.
Q: How long does a refund take?
A: Once we receive and inspect your returned item, refunds are processed within 2-3 business days. The amount will be credited to your original payment method within 5-7 business days after processing.
Q: What if I receive a damaged or wrong product?
A: We sincerely apologize if this happens! Please email us at lexoraagroup@gmail.com within 24 hours of delivery with photos of the damaged/wrong product and your order number. We will send a replacement or issue a full refund immediately — no questions asked.
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CONTACT & SUPPORT
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Q: How can I contact Lexoraa Luxury?
A: We’re always here to help!
- Email: lexoraagroup@gmail.com
- Instagram: @lexoraa_luxury
- Response time: Within 24 hours on business days
Q: What are your customer support hours?
A: Our support team is available Monday to Saturday, 10:00 AM to 7:00 PM IST. Emails received outside these hours will be responded to on the next business day.
