SHIPPING & RETURNS POLICY
Last Updated: May 2026
At Lexoraa Luxury, we want your shopping experience to be seamless and enjoyable.
Please read our Shipping & Returns policy carefully before placing your order.
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SHIPPING POLICY
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FREE SHIPPING
We offer FREE shipping on all orders above ₹999 across India.
For orders below ₹999, a flat shipping fee of ₹79 applies.
DELIVERY TIMEFRAMES
- Metro Cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Pune, Kolkata):
— Standard Delivery: 3-4 business days
— Express Delivery: 1-2 business days (₹149 extra) - Tier 2 & Tier 3 Cities:
— Standard Delivery: 5-7 business days
— Express Delivery: 3-4 business days (₹149 extra) - Remote Areas & Northeast India:
— Standard Delivery: 7-10 business days
— Express Delivery: Not available for some pin codes
Note: Business days are Monday to Saturday, excluding public holidays.
ORDER PROCESSING TIME
- Orders placed before 2:00 PM IST are dispatched the same day.
- Orders placed after 2:00 PM IST are dispatched the next business day.
- During sale periods or festive seasons, processing may take 24-48 additional hours.
TRACKING YOUR ORDER
Once your order is dispatched, you will receive:
- An email with your tracking number and courier partner details
- An SMS on your registered mobile number
- You can track your order in real-time on the courier partner’s website
COURIER PARTNERS
We work with India’s most reliable courier partners including:
- Delhivery
- Blue Dart
- Ekart Logistics
- DTDC
- India Post (for remote pin codes)
The courier partner is assigned automatically based on your delivery location
to ensure the fastest and safest delivery.
PACKAGING
Every Lexoraa Luxury order is carefully packed in our signature luxury packaging:
- Premium gift box with tissue paper
- Branded dust bags for handbags
- Sealed perfume boxes with bubble wrap protection
- Eco-friendly outer packaging
Your order is not just a purchase — it’s a luxury unboxing experience.
FAILED DELIVERY ATTEMPTS
If delivery is attempted and you are unavailable:
- Our courier partner will attempt delivery up to 3 times
- You will be notified via SMS/email after each attempt
- After 3 failed attempts, the order will be returned to us
- Please contact us to reschedule delivery or arrange re-dispatch
(re-dispatch charges may apply)
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RETURNS POLICY
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ELIGIBILITY FOR RETURNS
We accept returns within 7 days of delivery, provided:
✦ The product is unused, unworn, and unwashed
✦ All original tags and labels are intact
✦ The product is in its original packaging
✦ You have your order confirmation email or invoice
THE FOLLOWING CANNOT BE RETURNED:
✦ Perfumes that have been opened or used (for hygiene reasons)
✦ Innerwear or intimate apparel
✦ Sale or discounted items marked as “Final Sale”
✦ Gift cards
✦ Items damaged due to misuse or mishandling by the customer
HOW TO INITIATE A RETURN
Step 1: Email us at lexoraagroup@gmail.com within 7 days of delivery
Step 2: Use subject line: “Return Request – Order #[Your Order Number]”
Step 3: Include the following in your email:
— Your full name and order number
— Product name and reason for return
— Clear photos of the product (all sides)
Step 4: Our team will respond within 24 business hours with return instructions
Step 5: Pack the product securely in its original packaging
Step 6: Hand it over to our pickup executive (we arrange free pickup
for manufacturing defects or wrong items)
RETURN SHIPPING CHARGES
- If the return is due to a manufacturing defect or wrong item received:
FREE pickup arranged by Lexoraa - If the return is due to change of mind or size issues:
₹99 return shipping charge will be deducted from your refund
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REFUND POLICY
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REFUND TIMEFRAMES
Once we receive your returned item and it passes our quality check:
- Refund initiation: Within 2-3 business days of receiving the return
- Credit to your account: Within 5-7 business days after initiation
REFUND METHODS
- Online payments (UPI, Cards, Net Banking):
Refunded to the original payment method - Cash on Delivery orders:
Refunded via bank transfer (you’ll need to share your bank details) - Store Credit:
If preferred, we can add the refund as store credit
which never expires and can be used on future purchases
DAMAGED OR WRONG PRODUCT RECEIVED
If you receive a damaged, defective, or wrong product:
- Contact us within 24 hours of delivery
- Email: lexoraagroup@gmail.com
- Subject: “Damaged/Wrong Product – Order #[Your Order Number]”
- Attach clear photos of the product and packaging
- We will arrange an immediate replacement OR full refund — your choice
- No return shipping charges in this case
EXCHANGE POLICY
- Exchanges are available for size-related issues on clothing items only
- Exchange request must be raised within 7 days of delivery
- Subject to availability of the requested size
- One exchange per order is allowed
- Email us at lexoraagroup@gmail.com to initiate an exchange
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CONTACT FOR SHIPPING & RETURNS
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Email: lexoraagroup@gmail.com
Instagram: @lexoraa_luxury
Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
Response Time: Within 24 business hours
We are committed to making every Lexoraa experience a memorable one.
If you have any concerns, please don’t hesitate to reach out —
we’re always happy to help!
