Contact Us

CONTACT US
We’d Love to Hear From You

At Lexoraa Luxury, every customer message is personally read and
responded to by our team. Whether you have a question about a product,
need help with your order, or simply want to say hello — we are always
here for you.

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GET IN TOUCH
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📧 EMAIL US
lexoraagroup@gmail.com

This is our primary support channel. We respond to all emails
within 24 business hours. For faster resolution, please include
your order number (if applicable) in the subject line.

📸 INSTAGRAM
@lexoraa_luxury
https://www.instagram.com/lexoraa_luxury/

Follow us for new arrivals, styling inspiration, exclusive offers,
and behind-the-scenes content. You can also DM us on Instagram
for quick queries — we typically respond within a few hours
during business days.

🕐 SUPPORT HOURS
Monday to Saturday: 10:00 AM – 7:00 PM IST
Sunday: Closed

Emails and messages received outside support hours will be
responded to on the next business day.

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WHAT CAN WE HELP YOU WITH?
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ORDER RELATED QUERIES
Subject: “Order Query – Order #[Your Order Number]”

  • Order status and tracking
  • Delivery date estimates
  • Order modification or cancellation
  • Invoice and receipt requests

RETURNS & EXCHANGES
Subject: “Return Request – Order #[Your Order Number]”

  • Initiating a return or exchange
  • Refund status updates
  • Damaged or wrong product received
  • Exchange size requests

PRODUCT QUERIES
Subject: “Product Query – [Product Name]”

  • Product details, materials, and sizing
  • Availability and restock information
  • Gifting recommendations
  • Bulk order inquiries

GENERAL QUERIES
Subject: “General Query”

  • Partnership and collaboration opportunities
  • Press and media inquiries
  • Feedback and suggestions
  • Any other questions

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RESPONSE TIME COMMITMENT
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We understand that your time is valuable. Here is what you can expect:

  • General queries: Response within 24 business hours
  • Order-related urgent queries: Response within 12 business hours
  • Damaged/wrong product complaints: Response within 6 business hours
  • Refund status updates: Response within 24 business hours

We do not use automated bots or generic copy-paste responses.
Every reply comes from a real member of our team who genuinely
cares about resolving your concern.

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BEFORE YOU CONTACT US
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You might find an instant answer to your question here:

  • 📦 Track your order: Use the tracking link sent to your email after dispatch
  • 🔄 Return policy: Visit our Shipping & Returns page
  • ❓ Common questions: Visit our FAQ page
  • 💳 Refund status: Refunds take 5-7 business days after return is received

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CORPORATE & BULK INQUIRIES
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Planning to gift Lexoraa products to your team, clients, or loved ones
in bulk? We offer special pricing and custom packaging for corporate orders.

Minimum order quantity: 10 units
Custom branding: Available on packaging
Bulk discount: Up to 20% off on large orders
Delivery: Pan-India, with dedicated account manager

To place a corporate order or get a quote:
Email: lexoraagroup@gmail.com
Subject: “Corporate Gifting Inquiry – [Your Company Name]”

Please include:

  • Products you are interested in
  • Quantity required
  • Delivery timeline
  • Any custom requirements

Our corporate team will get back to you within 24 business hours
with a detailed quote and product catalog.

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COLLABORATION & PARTNERSHIPS
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Are you a content creator, influencer, stylist, or brand that
shares our passion for luxury and lifestyle? We’d love to collaborate!

We are open to:

  • Instagram and YouTube collaborations
  • Brand ambassador partnerships
  • Affiliate marketing arrangements
  • Editorial and magazine features
  • Pop-up events and exhibitions

To propose a collaboration:
Email: lexoraagroup@gmail.com
Subject: “Collaboration Inquiry – [Your Name/Brand]”

Please include:

  • Your name and Instagram/YouTube handle
  • Your follower count and engagement rate
  • The type of collaboration you are proposing
  • Any previous brand collaboration experience

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FEEDBACK & SUGGESTIONS
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Your feedback is the most valuable gift you can give us.
It helps us improve and serve you better.

If you have a suggestion about our products, packaging, website,
or service — please share it with us. Every piece of feedback
is read by our team and taken seriously.

Email your feedback to: lexoraagroup@gmail.com
Subject: “Feedback – [Brief Description]”

Customers who share detailed, constructive feedback receive
a special thank-you discount code from our team!

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FOLLOW US
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Stay connected with the Lexoraa Luxury world:

Instagram: @lexoraa_luxury
Use hashtag: #LexoraaLuxury to get featured on our page

Subscribe to our newsletter for:

  • Exclusive early access to new collections
  • Members-only discount codes
  • Styling tips and luxury lifestyle content
  • Updates on upcoming sales and promotions

We look forward to hearing from you.
At Lexoraa Luxury, no message goes unanswered and no customer
goes unheard.

With warmth and elegance,
The Lexoraa Luxury Team
lexoraagroup@gmail.com

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